Hello
I've been trying to sort this for a while now. I am unable to update my profile or do anything on my my virgin media account.
The problem: When logging into my account, I'm asked for our 4-digit eBilling PIN. However, the email the PIN is sent to no longer exists as the email provider shut its services years ago.
I've phoned Customer Services multiple times now - each call lasting an hour, and no one has a solution yet. Customer service can’t change the eBilling email address and had never heard of the issue before.
Please can you help me