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David_Bn
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Message 11 of 45
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Re: eBilling PIN

Good Morning charliessendula,

 

Thanks for your posts on our Community Forums and a very warm welcome to you

 

Sorry to see you've been having this issue with your E-Billing function.

 

Please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David 

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Scarroll
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Message 12 of 45
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Re: eBilling PIN

Hi I’m having the same problem 

could you help me out

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Scarroll
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Message 13 of 45
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Re: eBilling PIN

Hi john im having the same problem 

could you help me out 

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David_Bn
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Message 14 of 45
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Re: eBilling PIN

Thanks for your post Scarroll,

 

I've dropped you a PM via the purple envelope in the top right hand corner of the screen so we can look into this together

 

Please respond to that and we can crack on with getting this resolved

 

Kindest regards,

 

David_Bn

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bennymo
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Message 15 of 45
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Re: eBilling PIN

Please help I have the same issue and I need to change email address. I have changed address for receiving bill. I am baffled as to why I cant do this to sign into my account its completely counter intuitive

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Hetty_R
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Message 16 of 45
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Re: eBilling PIN

Hi bennymo, 

 

Welcome to our community forums and thank you for taking the time to get in touch! 🙂

 

Really sorry to hear you're also experiencing issue with this, I will send you a PM now and we should hopefully be able to get this resolved for you. 

 

Many thanks, 

 

Hetty_R
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geraldine1965
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Message 17 of 45
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Re: eBilling PIN

Hello David,

I am having this problem as well. Could you send me whatever the PIN might be too?

Thanks

Geraldine

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Chris_W1
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Message 18 of 45
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Re: eBilling PIN

HI geraldine1965, it sounds like you are trying to log in and it is asking for a pin. Can you confirm if this is a Mobile or Media account and if you still require assistance with this? Chris 

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Sharron28
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Message 19 of 45
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Re: eBilling PIN

Hi I have this same problem. I sign into online account and have account number and password but then asks me for the PIN which I can’t get as it goes to the email address on that online account. 

can you please help? 

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Jodi_S
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Message 20 of 45
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Re: eBilling PIN

Hi Sharron28,

 

Welcome to our community and thanks for posting. Sorry to hear you are being asked for a pin number to access your online account.

 

I will pop you over a private message to get this looked in to for you.

 

Please click on the purple envelope to accept the chat.

 

Kind regards Jodi

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