on 13-10-2022 12:51
I have been asked for 'my virgin media' password many times during live chat with Virgin media customer service, but I don't have a 'my virgin media' account at all because I can't activate it yet.
on 13-10-2022 14:59
Welcome to the community and thanks for taking the time to post your issue on the forums.
Have you been asked for the characters from this password over the phone?
If so, that wouldn't be the password that the team need, you should have setup a memorable word, when you signed up with us, the team would be asking for the characters from that not your online account password as we would never ask for that. We would only ask for the characters from the memorable word that was setup not the password from your online account.
on 13-10-2022 15:13
on 13-10-2022 17:23
You would need to supply the character from your memorable word not any other password, if you dont know that let the team know and they will be able to ask further security questions.
What issue are you trying to resolve, is it setting up your online account?
on 14-10-2022 04:36
on 14-10-2022 08:48
We would need to pass account security to be able to discuss or make any actions/changes on the account and or service. The memorable word is the word you created when taking out a deal to be installed with our services. It is completely different from a My Virgin Media online account password. Have you forgotten your memorable word?
on 14-10-2022 09:59
I'm afraid yes, any hints or alternative solutions?
on 14-10-2022 13:49
We can see if you are able to pass security with myself, if not, we can send a reminder letter to advise of the memorable word you created. This can take up to 5 working days to arrive. Please join me on private message so I can locate the account and try pass account security. You can see your private messages at the top of the page, in the envelope icon.