Hello, I can not create an account with you as my username (my email address) is not available. I've called your help line twice and been "cut off" both times. They did say it was because I was previously a customer. Can you help please?
Thanks for the reply. Yes I was a previous customer before. I'm just at the end of an 18.month contract with Sky so I was with Virgin for a year or 18 months before that (sorry cant remember the length of that contract).
Thank you for your post, I'm really sorry to hear that you are not getting anywhere with your online account issue. We do advise that Forum members stick to one place to post about the issues they are having to avoid any confusion when it comes to helping resolve the issue.
Can you please confirm for me if you have previously had a Virgin Media account with us before?