@vginforum Despite what Virginmedia defenders here say, there is no excuse for using Re-captcha.
I hate them too, and particularly the sh*te selection of low resolution US-centric images I have to wade through. I suspect that ReCraptcha is offered "free" to companies, and anything that is cheap or free is wildly attractive to Virgin Media's senior managers, irrespective of the impact that has on customer experience. Having said that, the purpose of reCraptcha for VM is to stop trial and error "harvesting" of accounts by "bots", and if it works, then potentially it is an inconvenience we have to live with. Any victim of ID theft will tell you how distressing that is, and often it is thanks to an online account being hacked by bot software.
I'd prefer VM to focus on less cumbersome approaches, which might include blocking login attempts from non-VM IP addresses (unless the customer actively chooses to allow it), along with monitoring of attempts to access multiple accounts from a single IP address. Couple that with IPv6 which makes IP spoofing far more difficult, and that should be more secure than the modest security of captchas (I'd imagine there's darkweb services that attempt to offer a bot solution to captchas, and that only has to be even 5-10% accurate to make it worthwhile for the criminals). There's a good selection of other ways of stopping bot logins, I can't see that VM care enough to bother.
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