adding a number to a account

[JulieGornell]

Dear Team 

I have 2 family mobile numbers that I pay for and I want to add one to my existing virgin media account so we can both view MB usage etc. The app is asking for a ebilling pin I do not have and it has reset after 3 failed attempts to a very old blueyonder email address I no longer have access to.

Can anyone help?

[Zak_M]

Good morning @JulieGornell 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your mobile accounts. 

Are you able to let me know are both the account in the same name? 

Kind regards,

Zak_M