on 08-03-2023 16:22
I have disconnected all my Virgin equipment. I do not want to keep the land line number. It took 30 hours on What'sApp to get Virgin to agree to cancel my contract. Now they have sent an email to say they are going to disconnect in 30 days time, and I need to pay for this extra month.
Is it possible to argue against this??
Answered! Go to Answer
on 08-03-2023 16:23
You have no argument.
Terms and conditions state clearly you must give 30 days notice of discontinuance which is charged.
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on 08-03-2023 16:23
You have no argument.
Terms and conditions state clearly you must give 30 days notice of discontinuance which is charged.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-03-2023 16:26
on 08-03-2023 16:59
Cancellation fees refer to the exorbitant early termination charges that would ordinarily be demanded for cancellation in the fixed term element of contract.
Check the T&Cs of any supplier you're moving to - whilst you'll get big new customer discounts, all large suppliers are imposing similar increases and the built in inflation clauses that VM are doing. If you don't want that (and so long as you're not after a TV package) then consider Zen Internet.
on 08-03-2023 17:03