I have moved this to the accounts section. A VM person will respond when they get here soon.
Not sure how best to contact them if you are not in the UK. Their contact number is 0345 454 1111 and text number is 07533 051809 and there is a "Chat" function on their website. They also respond on Twitter and Whatsapp - but someone else will need to provide more info on those and I think its only for current VM customers - through the "my account" page
In the meantime... are you sure the money was paid to VM and not a scammer posing to be VM - what does your bank have to say about it ? Did you "owe" any monies to VM when you left them in June 2020 and they have finally tracked you down 🙂
Most likely some mix-up in their accounts section if someone else has signed up with VM at that old address
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
The 03454541111 doesn't work for me as I'm out of the UK. I tried the Whatsapp but didn't get any answer for over a week now. I also called them on the number provided on their Instagram account - it was useless. Wrote to their Instagram, they responded that they saw my issue raised here. But Natalie contacted me and she told me to contact my bank. I contacted them and I'm waiting for an answer.
The thing is on the bank it says 'Virgin Media Communications House' and has Virgin Media logo. The account I had with Virgin Media was connected to my Santander bank account and this time the money is taken from Revolut which has nothing to do with when I was the customer at Virgin.
If it's a scam, how it could have occurred? I have never talked over phone (or in person, or anywhere else) about anything and definitely didn't give my bank details to anyone. If I want to pay for something online or set up payments regularly, I always need to approve it. I really doubt it was a scam. Especially, that I only used this card for Apple Pay when I was living in the UK and I don't live there since July 2021.
We do appreciate your frustration with what has happened blabla1. At this point we would advise to await to hear back from the bank and then once you have an update from them please do let us know incase we do need to take any further action,