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shakeela
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Why is Virgin media robbing me? How do i make a complaint?

I am sick and tired of the way we have been treated. I have a contract which clearly states my monthly bill is £20.99 which went active on the 4th January 2021 yet i still continue to get charged of £34 upwards! I ring multiple times to be told it has been resolved only to be charged £34 again. I HAVE THE CONTRACT!!! I am put on hold just to be dropped. I want this to escalate to Ofcom.

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Richw1982
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Re: Why is Virgin media robbing me? How do i make a complaint?

Ofcom wont deal with individual complaints, you need to follow the complaints procedure and contact CISAS if necessary 

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Gareth_L
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Message 3 of 11
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Re: Why is Virgin media robbing me? How do i make a complaint?

Hello shakeela]

Sorry to hear this has happened and thanks for letting us know 

Are you able to upload a picture  of the contract on here, just blank out any personal bits 

Once that has been done we can look at what to do next 

Gareth_L

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shakeela
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Re: Why is Virgin media robbing me? How do i make a complaint?

20210312_205203.jpg i have the picture here of the contracr, i have hidden the account mumber and reference area and address since this is a public post but i can provide this in private. Please fix this and i demand a compeensation for the amount of times i have paid so much more money when it should be this!

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shakeela
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Re: Why is Virgin media robbing me? How do i make a complaint?

What is CISAS and how do i get in contact??
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Chris_W1
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Re: Why is Virgin media robbing me? How do i make a complaint?

Hi shakeela, thanks for the message and sorry to hear that you are having issues with the package. I will send you a private message so that this can be looked into further for you. Chris

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shakeela
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Re: Why is Virgin media robbing me? How do i make a complaint?

STILL! STILL! IT HASNT BEEN SORTED **bleep**! I was told by Kaine in the Executive team that i will recieve a cheque to clear previous overtaken balance and gift cards that should have been recieved  that werent. He also said my price for the contract would be £20.99 as it already should be. He gave the cheque but i am still being overcharged! I had £34.83 come out of my bank account TODAY! This is taking the absolute **bleep**. Im going back and forth with this being told one thing only for another thing to happen! I want my price to be £20.99 a month as per the bloody contract! I have even stated the contract above as PROOF! I want it be corrected to £20.99 and to be refunded the extra money you have stolen from my bank account of todays bill NOT AS CREDIT but as actual money  as it shouldn't have been taken out in the first place. MARK THIS DOWN AS A COMPLAINT. If this isnt sorted before my next bill i am going to get lawyers involved and sure the company and i have the contract and bank statements to back my case!

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Richw1982
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Message 8 of 11
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Re: Why is Virgin media robbing me? How do i make a complaint?

I hope you have a lot of money and some good lawyers to sue a company the size of Liberty Global

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Anonymous
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Message 9 of 11
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Re: Why is Virgin media robbing me? How do i make a complaint?

As you have threatened legal action you have just limited who can help you. Now everything will have to go through VM legal team.
you have posted your contract but what does you bill say
shakeela
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Message 10 of 11
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Re: Why is Virgin media robbing me? How do i make a complaint?

Can i have someone from the CEO/ Executive Team to ring me again please, the issue after month of trying has still not been resolved and i have been charged once again much more than my contract. Again ive been lied to being told that it will be resolved by the next billing date and it still hasnt! I need to apeak to someone who will actually take the issue seriously as you are literally going against contract!

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