on 22-07-2023 11:02
I’m thinking of going for the volt package but unfortunately I can’t speak to anyone that understands me.
my questions are that I already have Netflix so will I have to cancel my current Netflix so that I can Netflix for free with volt.
also we already have a sim with virgin which is just being taken over by o2 so do I just get another SIM card or does it transfer to the existing sim?
Also will I get a new modem
hope this makes sense
Brett
Answered! Go to Answer
on 29-07-2023 13:25
Is it really too much to ask to speak to someone who can actually understand me and answer the questions that I put to them?
it seems they have a script and can’t deviate from it really it’s beyond belief that customers can’t get the answers they require from a simple conversation
on 29-07-2023 13:36
Hi @brettbrtsk, thank you for your response.
We understand your frustration, but we can only advise on how best to contact ourselves.
Has a complaint been raised regarding this matter? Advice on how to do so can be found here.
Regards,
Daniel
on 29-07-2023 13:40
Yes I’ve raised a complaint straight to the top, at the moment I’m not hopeful of anything coming of it as they seem more interested in making money than looking after there customers who have been with them since the beginning
on 29-07-2023 13:47
Hi @brettbrtsk, we're sorry to hear you feel this way 😔
You can track your complaint for any updates using our online checker here.
Please keep us posted on how it's progressing.
Regards,
Daniel
on 29-07-2023 13:49
I found if you first thing at 8am you don't get put through to an Indian based call centre. Usually someone from the UK will answer.
on 29-07-2023 14:08
It’s just poor that virgin think that there call centres in India can answer all the questions.
I’m not the only person that thinks this way but virgin do nothing to help
on 31-07-2023 08:29
And by the way did try the 8am trick but yet again it didn’t work, I’ve finally given up
on 31-07-2023 08:41
Hi there @brettbrtsk
Than you for popping back to us, I can see that one of our team has already messaged you via a PM, but have been unable to pass security with you.
If you are happy to pass security with us via the PM by answering the security questions I will be more than happy to take a look into this with you via a PM, but we do need to pass security in order to discuss the account.
Please do let me know.
on 31-07-2023 10:53
Hi Ashleigh
the only question I wasn’t happy to give out was my sort code everything else I was happy with.
if you’re around please feel free to message me
thanks
brett
on 31-07-2023 11:12
Thank you @brettbrtsk
In order to pass security we do need to ask certain questions, these are the same questions that would be asked by our teams over the phones should you need to pass secondary security with them.
You can verify staff accounts on the forums here.
I will pop you a PM now with the security questions please do pop back to me when you can.