Hello,
I have been with Virgin Broadband for the last 18 months on the 200 package that was originally a new customer offer. I have negotiated a further 18 months at a very similar amount & have also upgraded my o2 mobile with new contract.
Now Volt boost has been applied to my mobile with double data but I noticed my broadband was still at 200Mbps. After contacting them on chat I was informed I was not eligible for boost as I had negotiated a discount on renewing my package.
I can see nothing in the terms & conditions or was it mentioned at the time that the boost would not be available.
I am assuming Virgin can do this or can I insist on my broadband boost?
Thank you.