Virgin pod order

[Jporch316]

Hi 

I ordered a pod and WiFi max on Saturday morning via web chat which all was confirmed (I have the screenshots of the web chat)

I’ve had no order email confirmation, no notification in the app or any other indication that it’s being progressed 

is this normal ? 

[jbrennand]

Is it showing in the "orders" section of your online VM account?

[Jporch316]

No it’s not 

[Kain_W]

Hi Jporch316,

Thanks for your post and welcome back to the community.

Many apologies for any issues faced with a Pod order, so we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[Jporch316]

have replied to the dm thanks 

[Kain_W · Accepted solution]

Thanks for your cooperation over PM Jporch316,

I'm glad we've now been able to get the Pod ordered for you. 

If you do have any future queries then be sure to pop back up for further assistance.

Take care,

[Jporch316]

Thanks for all your help !

[Kain_W]

No problem! 

All the best!