I contacted virgin who agreed that the bill was incorrect and it should have been £30 per month. I thought nothing more of the issue until the following month when I received an outstanding payment notice.
I contacted virgin again only to be told that the Volt product was miss-sold and the Volt offer did not include TV which is why I was having to pay £85.
I asked to be put back on the original contract without the Volt add on as I was not willing to pay anymore than £45 per month. Virgin refused stating that this deal was no longer available.
I am now left with an outstanding bill of £266.17
(£188.67 overdue+£85 monthly+£7.50 late payment -£15 discount correction.)
I have also paid £30 to O2 and am expecting a 3rd bill within the next few days.
Surely after being sold a product in error, Virgin have to stand by the original contract or honour the incorrectly sold package?
Thank you for your post and welcome to the forums.
I am sorry to hear of the experience you've had here - not the service we aim to provide. Unfortunately on the forums we're unable to deal/handle with package/contract changes - this would need to be done by the team over the phone. The number to contact them would be: 0345 454 1111. They would be able to put this right for you.