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Virgin media equipment return help

Hello virgin media.

I am moving out of my address asap and won't be around when the prepaid parcel will get to me.

Would it be fine for us to send the equipment to the following address (with tracking and signature) via the Post Office? Is there any additional information we should include alongside the shipment (e.g. account number)?

Virgin Media
15-23 Claudius Way
WELLINGBOROUGH
NN8 2DH

Thanks

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Re: Virgin media equipment return help

Hi Ibi,

 

Thank you for your post. I'm sorry to hear this. 

 

Sadly you wouldn't be able to send it back without the Prepaid Parcel. 

 

What you can do though is you can take it to a Virgin Media Store with your account information and they will be able to take it and send it to ourselves for you. 

 

^Martin

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