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bwac2014
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Message 11 of 17
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Re: Virgin media complaints!

Thanks Zak could you look into the issues for me please 

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Zak_M
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Message 12 of 17
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Re: Virgin media complaints!

Sure can. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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bwac2014
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Message 13 of 17
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Re: Virgin media complaints!

Its been nearly 4 weeks since I upgraded to M350 and still not getting anywhere near the speed I should be every SNR fix booked has been missed and now the VM community guy who was helping me has gone on 10 days holiday. And of course I am still paying for M350 absolutely appalling service. 

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Alex_RM
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Message 14 of 17
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Re: Virgin media complaints!

Hi bwac2014,

 

Sorry for the late reply, 

 

I can see you've been advised of an area SNR issue, the estimated fix date for this is 12th February.

 

Whilst this is ongoing I'm afraid you will notice slower speeds.

 

Once the issue has been resolved, if you are then still experiencing an issue with speeds we can run through further diagnostics.

 

Alex_Rm

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bwac2014
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Message 15 of 17
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Re: Virgin media complaints!

So yet another SNR fix date this was supposed to be fixed yesterday, how many more are going to be missed!! Now we are having issues with the TV service dropping in and out, 4 weeks ridiculous!

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bwac2014
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Message 16 of 17
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Re: Virgin media complaints!

And again two SNR fix dates missed this week. And now put back to 22/02 this will be 6 weeks of putting up with faults. Looking at the 100's if not 1000's of recent complaints on twitter about VM's service and customer service there is obviously some issue going on at VM. I will be contacting the BBC and other media today and ask them to look at this.

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bwac2014
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Message 17 of 17
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Re: Virgin media complaints!

The fix date never got met neither did the subsequent ones latest is 22/02 appalling customer service, obviously there are issues  with VM service can’t believe the 100’s if not 1000’s of complaints on Twitter every day about VM. VM unaware or just ignoring this I have raised the issue with the BBC and other media hopefully they will pick this up as a story. Also found this

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