I have sent two letters to Virgin to cancel my Broadband and have now moved out of the property and have just been billed again. After spending hours upon hours on the phone to Virgin and failing to get through I cannot believe my requests have been ignored and I am at my wits end with this now. Any ideas on what I can do? I am leaning towards just cancelling the direct debit now. I just want this matter finished, I cannot believe how shockingly poor the customer service has been here, pandemic or no pandemic. I will never be a Virgin Customer again. If anyone else has successfully got a reply or even an acknowledgement of receiving their cancellation I would love some advice.