Virgin has stopped my netflix, it is part of my package!

[MrGFr]

So yesterday I get an email stating 'Just a heads-up that Virgin Media has been removed as your payment method for Netflix.'

It is part of my contract, so I spend an unbearable amount of time on the phone trying to resolve this & am promised an email to re-activate it,

Nothing received whatsoever?

How does this company consistently provide such bad customer service.

Can somebody please resolve this Virgin?????

[Robert_P]

Hello MrGFr

Apologies for the package and Netflix issues experienced, we understand the frustration and concern this can cause and you taking the time to raise this via the forums.

We can see you spoke to the team yesterday in regards to this, the activation email can take up to 24 hours to be received and would recommend checking any junk/spam folders of the registered email address on the account during this time.

Rob

[MrGFr]

Hi Rob,

Thanks for the reply.

It's now been over 24 hours since the lengthly phonecall because of virgins error & I've received no email or help as promised.

I'm still without Netflix which is a standard part of my package.

Please can somebody who works for Virgin get this resolved as soon as possible.

Thankyou

[MrGFr]

Hi Rob,

Finally received my re-activation code.
If you were in any way involved pushing this along, much appreciated thankyou

[Natalie_L]

That's great to hear MrGFr. 

Please do reach out if there is anything we can assist with in the future. 

Thanks,