on 27-06-2022 20:27
So I made a deal with virgin, 9th June, with their sales team, for broadband and my mobile. Told I'd receive an email regarding it all. Never did. Just phoned them, and they've gone back on the deal we made! Fuming
Answered! Go to Answer
on 29-06-2022 10:19
If I can just say, it shouldn't ever be a case of the customer's word against VM's. All telcos are required by Ofcom to keep records of all re-contract discussions and retain those for a minimum of six months.
If needed VM can be forced to disgorge the relevant call recordings or chat/Whatsapp transcripts by a Data Subject Access Request. If they can't or won't provide those records, complain to both Ofcom and the ICO.