I have an open complaint with vm. I messaged them the day I registered for volt (19th October) and all they wanted to do was sell me a new package at more cost to me.
I explained I had enrolled via my O2 so the speed boost should be free... all I wanted to know what when they would deliver the new hub as my next tier was gig1. "No sir you have to have a new volt package" they demanded!
I stuck to my guns and refused to let them change my package and charge me for it. They took hours trying to get my package changed but they always came back with the system doesnt let them without x y z of a charge.
I asked them to call me on the 3rd November which is when the 14 day's is up to look at what happens next.
I advised them I hope that the system can be overridden by the sign up through myo2 app and the speed boost automatically apply in the background.
Vm explained the speed boost wont happen automatically and my only option was to take the new sale. But in Hope's of proving the customer is wrong they agreed to call me back on the 3rd.
Since then on the 26th October my O2 benefits went live and my mobile data doubled. Fantastic. Nothing at this point from vm. I continue to wait. Then on the 29th October and unexpected email pops up. "Thank you for making those changes"
It went on to explain how I've now been upgraded to gig1. No change to contract dates, other perks or price! And my new kit will arrive on the 3rd.
Oh how I look forward to my complaint callback on the 3rd where it is now taken to a whole new level. I have been lied to again and again.
My reason for writing all this is simple. Do not be sold a new package by vm. Simply wait! if you have enrolled via myO2 you will get what's promised by the advert. Just wait the 14 days. Dont let them make you believe you have to accept a new sale to get your entitlement. It is disgusting what a sales person will say or do to just win a sale.