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DLI
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VM haven’t complied with CISAS ruling

Can anyone help me? I had a long running issue with Virgin Media that I eventually went to CISAS with. They ruled in my favour and Virgin agreed to pay me £200 and remove something from my credit file within 20 working days. That was three months ago and so far nothing had happened. I haven’t received a cheque or a request for my bank details, and the issue is still in my credit file. What do I do? Take the matter back to CISAS? Or is there a way I can contact the Dispute Resolution Team at Virgin directly as that was the department that agreed to the compensation?

It’s so frustrating. It’s like I’m getting the same problems with the “Resolution” as I had with my initial complaint.

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Anonymous
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Re: VM haven’t complied with CISAS ruling

you contact CIASA and tell them VM didn't comply with the ruling
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John_GS
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Re: VM haven’t complied with CISAS ruling

Hi @DLI

 

Thanks for posting.

 

I'm really sorry to hear of this and can see it's been sorted for you.

 

I'll PM you further as to sort this out 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: VM haven’t complied with CISAS ruling

Hi @DLI

 

Thanks for joining me on PM

 

Just to update the thread everything is now sorted 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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