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VM Account saysI've left O2?

andycambs
Superfast

I just transitioned last week from Virgin Mobile to O2 and they added the Volt benefits on both packages.

I just wonder why my account on Virgin Media now says "We've noticed you have left your O2 contract"?Screenshot 2023-05-29 at 18.12.47.png

1 ACCEPTED SOLUTION

Accepted Solutions

Should clear after two weeks. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

4 REPLIES 4

andycambs
Superfast

No response from the mods yet?

Should clear after two weeks. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Still has the same message...

Hey there andycambs, thank you for reaching out and I am sorry to hear this.

If the volt benefits are still showing active I wouldn't worry to much about this, once it all updates from our side it will be fine.

In a way you have left Virgin Mobile to go to O2 and this will most likely just update with time so please don't worry. Cheers 

Matt - Forum Team


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