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Seldom_seen
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Username linked to old account

Good morning,

I recently re-joined VM and am having trouble registering a new account using my email address. I believe this is because it is still registered to my old account.

Please could you re-assign the email address to my new account.

Many thanks and kind regards

Rob

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Tom_F
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Re: Username linked to old account

Hi Seldom_seen, thanks for your post.

 

Welcome back to VM! We may be able to help transfer the online account from your old account over to your new one - however we will need to complete a security check on both accounts first of all. I'll get in touch via PM so we can go through all of that and we'll take it from there.

 

Tom 

jmckinley
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Re: Username linked to old account

Hi,

 

I am having the same issue, can someone please contact me to resolve it.

 

 

Thanks

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Paulina_Z
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Re: Username linked to old account

Hi @jmckinley,

 

Welcome to our Community Forum! Thank you for posting!

 

I'm sorry to hear that you're having some issues registering for your new online account.

 

I will message you via Private Message to look into this further. Please keep an eye out for a purple envelope at the top of your forum page.

 

I will be in touch soon! 🙂

 

Thanks!

Paulina_Z
Forum Team



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