I asked if I could have the offered upgrade but without the KidsPick and agreed to new contract stressing that I didn't want the KidsPick.
Operator offered a price without it and I agreed subject to no KidsPick.
Apparently this is a new contract so it shouldn't be there.
I was offered Bigger Bundle, M350 broadband and more weekend phone. So to me, thee shouldn't be any KidsPick involved. Operator said that they would have to pass me over to Care Team for them to remove this item. I actually said "If you arrange to lose the KidsTV then that should be acceptable.....but £56 a month" They replied "So it will be £56 without the Kids since it is £5 extra only and what I am offering you is £61 a month, all clear, yes?"
That doesn't say that there will be a delay in removing it does it?