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Unknown Account Number

How do I find my account number? I did not receive a welcome pack, any paper or electronic bills, any email or letter confirming my direct debit. I have only a few automatic texts when activating my fibre optic.

In fact, I called to sort this out, got help from someone who set up an account for me with Virgin Media, and it did not work and he gave up. It keeps saying my email username is not registered. 

I have Virgin Media M100 Fibre Broadband.

Thanks

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Re: Unknown Account Number

Hello thomashein,

 

Welcome to our community forum page, it's great to have you on board. 

I'm sorry that you haven't received your welcome pack. 

Please can you confirm when you had your services installed? 

I have also sent you a private message so I can assist further with this. 

Regards,

 

Dean C 

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