Showing results for 
Search instead for 
Did you mean: 

Unable to register MyVM account

Joining in


I've signed up for VM broadband  package more than 2 weeks ago. Unfortunately, have not been able to register MyVM account up to now.

The returned message is:
We can't find an account with the details you've provided. Please contact us to register.

Calling VM's helpline doesn't solve the issue.

Would appreciate it if anyone can provide any pointers on how to get registered.

Thanks in advance. 


Forum Team
Forum Team

Hi marky220, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with the online account and will send you a PM so that we can resolve things for you. 

Please look out for the message in your inbox. 

Kind regards, Chris. 


Forum Team
Forum Team

Hi marky220, thanks for the PM, please let us know how it goes with the install and if there are any issues with the online account. 

I look forward to hearing from you. 

Kind regards, Chris. 

Hi Chris,
Broadband connection has been installed and activated since 2 days ago.
Still unable to register for an online account.
Best regards,

Hi Mark 👋

Thanks for providing us with an update on this - I'm sorry to hear things still aren't working. As you've recently been in a private message relating to the same issue, with Chris, it would be best to send him a private message with any further information such as error messages, so he can continue assisting you further.

Rest assured, we'll do our best to get things sorted for you.


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ