Unable to get account details after getting VM again

[SAkers1975]

Hi All,

I've been unable to get any details of my package and landline number etc... since rejoining VM. We moved home and the area did not have it, we are now in a permanent home and were able to get VM again. The package was ordered a few weeks back and installed yesterday (25th August)

I am using the email address I used previously to log in.

It shows that we left in May and that's it.

We have the max package, 1gig and volt etc... 

Any help would be appreciated

Kind Regards 

Stephen

[John_GS · Accepted solution]

Hi @SAkers1975 

Thanks for posting and welcome back to both community and indeed Virgin Media 🙂 I hope the house move went well.

Yeah that's correct about the online account as it would still be logged with the old address etc. 

I'll send you a PM now, this may need sending to our IT team as there was still an issue with a Move and Transfer of the online account last time I checked.

Best wishes.

[SAkers1975]

Was told this would be resolved in 5 working days, but it still isn't working.

Any updates?

[Paulina_Z]

Hi @SAkers1975,

Thanks for coming back to us. I do apologise that this issue is still impacting you. 

I can see that our colleague came back to you via Private Message to confirm details about this ongoing issue.

You can respond to them when you're available. for further informaion.

Thanks.

[SAkers1975]

Still waiting for a resolution, it would be nice to be able to tell when our bills come off etc.....

[Kain_W]

Many apologies for the issues faced SAkers1975,

From checking our forums however I can see our team has invited you into a PM.

To avoid confusion we'll allow responses to occur from there.

Regards,

[SAkers1975]

Still not resolved, tried everything the agent has suggested, and I am still waiting fro the update from te IT team looking at this issue. 

Please help!!!

[SAkers1975]

All sorted now, many thanks to everyone for getting this done

[Matthew_ML]

Thank you for confirming this and letting us know. Cheers 

[Edward-Woodward]

Hi John_GS - I have similar problem that was logged with IT Support around 6 weeks ago but still no fix - please could you help?