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deanrecord
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Unable to create VM account after moving house

Hi,

I am unable to register for a VM account since my house move has completed, my old VM online account was disconnected and when trying to register with my new account details i receive 

"The details you have entered are incorrect, please check and try again."

 

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newapollo
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Re: Unable to create VM account after moving house

Hi deanrecord,

As part of the home move process VM can/should perform a shift and move to transfer your details across from the old account to the new one.

Forum Staff may be able to do this for you, however it may take a few days before they pick this up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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John_GS
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Re: Unable to create VM account after moving house

Hi @deanrecord

 

Thanks for posting and welcome to the community.

 

@newapollo is spot on, if you're wanting to keep the same details, it's a move and transfer process to follow for the online account.

 

I will PM you now to get the details, process takes 24 hours

 

Kind regards,

John_GS
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John_GS
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Re: Unable to create VM account after moving house

Thanks for joining me on PM @deanrecord

 

Just to update the thread, we've got the online account issue sorted 🙂

 

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"