Hi thomasj1231, rossonomous,
Thanks for posting and sorry to hear you've both had some trouble getting through to us.
Cancelling accounts/ package changes are not something we're able to do via this forum I'm afraid.
Whilst the lines are busier than usual, there are still agents taking calls.
You would either need to try us again on 150/ 0345 454 1111 or you can text us on +44753 305 1809.
Alex_Rm