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mjacewicz
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Unable to access my account

My Virgin Media account is registered under an old email address I no longer have access to.

I have tried the reset tools for hours at a time, but when I try to provide my correct email, I’m also told it’s in use?

I contacted Virgin Media staff on the forum about 3 weeks ago and still haven’t received a response.

Whenever I try the live chat on the site, my messages are read but never responded to.

I have also tried calling you, but every time I’ve been stuck on hold before the phone is abruptly hung up on me.

Please help and thank you.

M.J.
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Steven_L
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Re: Unable to access my account

Hey @mjacewicz,

Welcome back to the community and thanks for taking the time to post.

I would be happy to take a further look into this for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

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mjacewicz
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Re: Unable to access my account

I have responded to your DM

M.J.
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