Thanks, I have rung and spent about about 4 hours on the phone today and yesterday, eventually after being put through to a 5th person it was revealed that the upgrade to Ulimate Oomph was cancelled automatically because the 2nd box wasn't able to be installed (my landlord won't allow any drilling, I'm happy to have the deal with just one box anyway). Basically an automated 'computer says no' that nobody knows how to circumvent.
I had an engineer come round when I originally signed up to what I was told was Ultimate Oomph and I told them that the 2nd box wasn't needed/wasn't possible.
After realising that I hadn't been signed up to Ultimate Oomph but a far lesser package with no Sky Cinema, 200mb speed, no unlimited SIM - for £88 rather than the Ultimate Oomph deal of £89 for new customers - I spent many hours on the phone trying to rectify Virgin's mistake and get back on Ulimate Oomph but I was repeatedly told this would now cost me £140 as I'm no longer a new customer. Finally a Live Chat agent offered me Ulimate Oomph for £99 which I reluctantly accepted but was told an engineer would need to come out again and try to install a 2nd box before this could be activated, I told them it was pointless but they said I had to and they couldn't bypass this on their system. The engineer came, I explained, he said that's fine and the package was activated anyway.
And now, the system has automatically cancelled it again because of the lack of a 2nd box. The person who confirmed this had said she would get her manager to put this through without the 2nd box and then call me back today at 3:30pm but they didn't ring.
I have spent 20 hours on the phone to Virgin in the last month trying to sign up the £89 Ultimate Oomph deal, I've had to sign up to £99 instead but I'm still no closer to getting this sorted. Every time I ring or get put through to someone new, I seem to have to start at Square 1. I'm baffled by how I'm still in this position.
