Forum Discussion

GrahamIAWilson's avatar
GrahamIAWilson
On our wavelength
31 days ago

Trying to cancel an add-on - Impossible to get in contact via chat-bot

Reading that I should be able to remove an add-on from my account, which somehow seems to have been added without my knowledge. (Kids TV - my kids long gone!) Every time I try the link, I get an err...
Lee_R's avatar
Lee_R
Forum Team
30 days ago

Hi GrahamIAWilson thanks for posting and welcome back to our community.

Sorry to hear that you're unable to remove what is essentially a bolt-on from your side. To offer clarity, I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

GrahamIAWilson's avatar
GrahamIAWilson
On our wavelength
28 days ago

Thanks, Lee, I did send a reply back yesterday, not sure you received it?

Regards

Graham

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    27 days ago

    Hi Graham, 

    Lee will get back to you as soon as he can, sorry for the delay.

    Gareth_L

    • GrahamIAWilson's avatar
      GrahamIAWilson
      On our wavelength
      22 days ago

      Hi there, has there been a problem receiving my response? Not had any response now for nearly a week.

      Graham