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shaynemawer
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Message 11 of 22
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Re: Suspended account, now no internet

Done the reset button and still the same. Nothing. 

Lights on modem just go to a solid white light on bottom of superhub.

No internet access on pc and on wifi, I can see the wifi and connect but theres no internet 

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shaynemawer
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Message 12 of 22
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Re: Suspended account, now no internet

I have also dug out an old superhub and connected it. I once again can see the wifi and connect to it, but again no internet is available 

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Gareth_L
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Message 13 of 22
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Re: Suspended account, now no internet

Hi shaynemawer

Are you able to get an by a wired device at all

Gareth_L

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Gareth_L
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Message 14 of 22
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Re: Suspended account, now no internet

Can you try one last reboot on the Hub 3 please shaynemawer

Gareth_L

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shaynemawer
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Message 15 of 22
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Re: Suspended account, now no internet

Hi, nope. No wired connection either. 

 

And done another reset and still the same, no Internet access 

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Zak_M
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Message 16 of 22
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Re: Suspended account, now no internet

Thank you for coming back to us @shaynemawer 

 

Are you able to let us know when you are rebooting the hub, is this via the pinhole on the back of the hub? 

 

Kind regards,

Zak_M

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shaynemawer
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Message 17 of 22
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Re: Suspended account, now no internet

Yes via pinhole. Pressed for 30/40 seconds. And am home so can do it again as and when. 

I'll do it again at 18:30

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Zak_M
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Message 18 of 22
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Re: Suspended account, now no internet

Thank you for coming back to me. 

 

I have also sent another hit to the hub to see if that will bring it back to life. 

 

Kind regards,

Zak_M

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shaynemawer
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Message 19 of 22
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Re: Suspended account, now no internet

Still the same, no internet connection wired or wireless.

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Zak_M
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Message 20 of 22
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Re: Suspended account, now no internet

Thank you for coming back to me @shaynemawer 

 

Unfortunately, we are not able to get this issue resolved from here, you will need to give our technical support team a call on 0345 454 1111 who will be able to assist you further. 

 

Kind regards,

Zak_M

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