So after only 2 weeks ago having problems with my contract I've now had a surprise bill come through. On the phone I was told the package I'd now be getting would cost £90 all in. While trying to do a speed test on my shocking Internet connection I noticed my next bills now £111.67!! Honestly at my wits end with this now.
From your screenshot, your package is showing at £141 per month but a bit further down, there is a credit being applied to your account of £52 per month bringing your total package price to £89 per month.
With the issues with your speeds, is this on both wired and wireless connections?