Hi shelly1976,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been kept waiting for an answer from our team, and that you have of course been waiting for a response from us.
Vouchers that are included are within a package are issued by the retailer who has sold you the package with Virgin Media, have you been able to contact them?
Kindest regards,
David_Bn
