Hi Jaquinl, welcome to the community! Thank you for posting.
Sorry to hear you are awaiting a hardware gift, and have not yet received your Netflix detail. This is potentially two separate issues so i will address each individually.
1) Regarding hardware gifts you may wish to read our help article here: Gifts | Virgin Media Help.
If you have only recently had your services installed it is worth baring in mind the timeline provided in the above article to receive your hardware gift. (28 days after installation + 14 days for delivery).
At the end of this period if you have still not received the gift (LG TV) you will need to contact us on 0753 305 1809 so we can offer further support. Has it been 42 days since your installation?
2) Regarding the activation of your Netflix service - have you received an email with an activation link from ourselves or Netflix?
Do you have an activation tile for Netflix when you head to your My Virgin Media account? (If so, please press the button to activate the service here).
Let us know if you do not have either of these showing as we may then need to raise a ticket on your behalf.
All the best.
Molly