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Serious Complaint - Possible Leaving VM

On our wavelength

a few weeks ago i changed my contract and I was assured that with VM as I paid early on the account.  they stated to me no monies will not be taken from my bank account.

Before Manchester Crown Court I have 2 logs of payments

30th March 


Today found out they instructed the bank and "making the account well in front" in technical terms.  but when withdrew money from the account when the account is already in front in the first place.

I am very disappointed with VM and a complaint will be raised with Ofcom.  this reminds me of in the same issue.

In addition to this i may be thinking of leaving VM


Forum Team
Forum Team

Hey tecky7,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your account and payments. I would be happy to take a further look into this for you but we cannot do that over the open forum due to the nature of your query. Firstly, I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,