I simply cant understand the relation between my contract and my bill;
according to my bill I pay 60 pounds minus two separate discounts ending March 2020 and June 2019; and so I am wondering about whether I need to approach Virgin about renewing my discount; although the two discounts come to 25 pounds assuming the formatting is saying 10 pounds and 15 pounds, but this doesnt work out to the credit which is 33 pounds?
My contract however refers to two discounts ending in March 2020 and April 2020;an AR discount a loyalty discount but with no amounts next to them.
I really have no idea what this bill is trying to tell me, how much I should be paying....Both bills seem to come to 46 pounds and that is what I have been paying since last year but is this going to change this year or next.
It really is a confusing thing.....not very professional, legal nor does it encourage confidence
The discounts should be in pounds so it's a £15 and a £10 discount, this tells me that you have an additional £8 discount that isn't reported on your bill for you, this may be a retentions based discount as they sometimes don't appear on the billing, particularly when they end on the same date as other discounts.
Were your services installed earlier than the agreed installation date on the contract? If that is the case it may explain the difference between the discount end dates on the bill and the ones on the contract as the discounts will have a set period of time they will run and begin from the date the services were installed.
thanks for your attempt to help with this, but you hit the nail on the head. Neither the contract nor the bill are clear.
I want to know how much of a discount might end soon. And your reading of the bill is that there is a discount ending in June, which is of some amount related to the numbers 10 and 15 but probably either 18 and 15 and 10 and 23. When I call them to ask about the discount that is ending I won't have the information to understand what I am trying to negotiate.
So ultimately this thread confirms that the these contracts and bills are confusing, that the contract ends being relevant if you change your package, and the contract doesn't seem to get updated on the web page. Clicking on My Contract is of nominal interest, and the various ways that discounts are applied are obtuse to the say the least.
If other people on these threads would share their bills it would be really helpful to understand what is possible.