cancel
Showing results for 
Search instead for 
Did you mean: 

Returning equipment

brothharley
On our wavelength

Hello Virgin Media

as you already know, I am going to leave you.

question now is about return equipment. 

here
https://www.virginmedia.com/help/return-or-recycle-equipment?_gl=1*1c90zw6*_ga*MTg3MTAyNDcyOS4xNjkyN...

you say I need to pay for this package. and, for some reason, you are not saying how much will cost this package.

would that be possible to advise on cost of this service, delivery of return package. 

PLEASE.

5 REPLIES 5

brothharley
On our wavelength

Paulina,

hope, you did check your link you sent. it is NOT free.

brothharley_0-1693423257787.png

BTW

where collection point are? do you have few over country?

 

carl_pearce
Wise owl

A quote from the site you linked to:

Let’s help our kit get home

It’s free and easy.


At Virgin Media, we’re passionate about protecting our planet. And we know our customers, like you, are too.

So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can.

It’s completely free and reassuringly easy.

Pre-paid, as in already paid for, so free.

newapollo
Very Insightful Person
Very Insightful Person

@brothharley wrote:

Paulina,

hope, you did check your link you sent. it is NOT free.

brothharley_0-1693423257787.png

BTW

where collection point are? do you have few over country?

 


Use either or both of the following links to find your nearest Collection Point (shop (they have different shops listed))

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, brothharley.

We're sorry to see your confusion with regards to our returns process, many kudos to the community for beating us to it and clarifying this for you above. 🙂

We can as well confirm that the returns pack and label you receive when submitting our form online is pre-paid by us so it's 100% free for you.

You may use the links posted by newapollo above to locate your nearest drop-off point, please let us know how you get on and if you need more help or advice about returning your equipment to us.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs