Returning Hub

[HenryAphlett]

I’m being asked to return an old hub which I have already returned to my local Yodel shop.

i don’t seem to be able to contact Virgin Media directly

[Ashleigh_C]

Hi there @HenryAphlett 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues with your recent return and thank you again for posting. 

Can I ask when you posted the returns? Have you been able to track this and make sure it has been marked as returned? 

[HenryAphlett]

I’m afraid the receipt has been lost

[Lee_R]

Hi @HenryAphlett thanks for getting back to us.

I would like to take a look on your be behalf to offer some clarification regarding your return of equipment. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @HenryAphlett thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R