Virgin Media Community

[danielleives]

hello, 

I cancelled my package with Virgin Media on the 25/10/2022 and still have not received a box to return the Virgin Media Equipment, can anyone help? 

Danielle 

[newapollo]

Hi Danielle

Not all equipment needs returning.

The following page shows which items need returning and also has links to order returns packaging if needed.

https://www.virginmedia.com/help/return-or-recycle-equipment 

[Matthew_ML]

Hey danielleives, thank you for reaching out and I am sorry you haven't got your packaging returns yet.

I am going to send you a PM so we can get some more out.

Please look out for the purple envelope. Thanks 

[danielleives]

Thank you! 

I was told I did need to send the router back and they would send out a box for returning them in. Sadly, this hasn’t be received yet. 

Danielle 

[Ayisha_B]

Hi Danielle 👋,

I'm so sorry to hear you've not yet received your pre paid packaging. Could you request another kit here ? 

You can also email EquipmentReturns@virginmedia.co.uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days.

Alternatively, contact CollectPlus for help sending your package.

For more info on what equipment needs returning to us see here

Let me know if you have any further issues!