on 10-11-2022 09:11
hello,
I cancelled my package with Virgin Media on the 25/10/2022 and still have not received a box to return the Virgin Media Equipment, can anyone help?
Danielle
on 10-11-2022 11:06
Hi Danielle
Not all equipment needs returning.
The following page shows which items need returning and also has links to order returns packaging if needed.
https://www.virginmedia.com/help/return-or-recycle-equipment
on 10-11-2022 13:24
Hey danielleives, thank you for reaching out and I am sorry you haven't got your packaging returns yet.
I am going to send you a PM so we can get some more out.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 14-11-2022 18:12
Thank you!
I was told I did need to send the router back and they would send out a box for returning them in. Sadly, this hasn’t be received yet.
Danielle
on 14-11-2022 20:28
Hi Danielle 👋,
I'm so sorry to hear you've not yet received your pre paid packaging. Could you request another kit here ?
You can also email EquipmentReturns@virginmedia.co.uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days.
Alternatively, contact CollectPlus for help sending your package.
For more info on what equipment needs returning to us see here
Let me know if you have any further issues!