Hi, I'd like some advice please as I'm getting concerned and slightly irritated with returning your equipment to you.
I cancelled my services and waited patiently for your returns packaging. It eventually arrived and I dropped the parcel off at a collection point the next day. I have again today received an email advising me you'll be charging me in 9 days if I don't return your equipment. The trouble is I've already returned it, and the tracking number on the collect plus site says it's been delivered to you.
It does seem to have taken longer than advertised to be returned to you but that's beyond my control.
Yes I do have the receipt and the equipment was dropped off at a collection point on 15.9.19, the day after I received the returns packaging.
If it takes 14 days to process then it doesn't leave much time for me not to be charged going by the date on the email. While I can appreciate that you may deal with theses issues everyday and don't find it alarming it's my account you'll be wanting to take the money from and me who is being threatened with charges.