Virgin Media Community

[Richyrich50]

Hi,

I have returned after 2 years with BT and I'm trying to set up my account. I have kept my email address from 2 years ago which i still want to be my username but obviously it thinks it's in use. How do I create the account with my old details (Like I'd never been away) ?

Thanks

Richard  

[Corey_C]

Thanks for your post and welcome to the Community Forums, Richyrich50,

Apologies for the delayed response, it may be that you need to have your login details transferred from your previous account to the new one. Our records show that this has been addressed and being worked on by our phone care teams. Let us know if you need further assistance.

Cheers,

Corey C