Hi, I hope someone can give me a sensible answer.
I recently asked for one of my boxes (TiVo) to be removed from my account which was duly done, I asked what was to be done with the box and I was told to dispose of it how I wanted, I decided to keep hold of it just in case.
I since had a fault with my phone line and after some back and forth with virgin media I eventually managed to get a tech out, during his investigation he decided to replace the hub3 with the hub4, everything is now working great.
Since the new hub was installed I decided that I did not need the power line and wifi adapters so I asked them to be removed from my account. I spoke to someone at virgin media who cancelled the adapters and advised me that they would be collected by someone in the near future and that I would receive an email or text to inform me of a collection date.
I received an email stating that someone would be calling to collect four pieces of equipment
Item Type Item Description Serial Number
| Broadband Router | Arris Hub 3 | 48D3434D38EB |
| Powerline Adaptor | Virgin Ethernet Booster | VAAT8V14M057 |
| Powerline Adaptor | Virgin WiFi Booster | VAAU8V14M057 |
| Set Top Box | Samsung TiVo® box 500GB | S01014G607202057 |
by the way the date given to me for the collection no one turned up.
Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected.
Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech.
Since the collection I have had two emails stating that they have not yet received the equipment and this evening I had the same lady knocking on my door also asking what is going on as she was tasked to collect the very same items she collected a week ago.
I am sorry this is so long but I wish to know what VM are playing at and how a company as big as this can be so incompetent.
