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Retention deals May 2020

Currently paying £60.80 a month for M100 & Talk weekends and have an old Superhub V1 router
Best retentions can offer me is £41 a month
New customers get offered £33

What is everyone else paying for their package and how can I get a fair price?

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Very Insightful Person
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Re: Retention deals May 2020

I would have accepted that, given the difficulty in getting through. It’s an OK offer.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Retention deals May 2020

Web chat the best way to get through to someone I have found.

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Re: Retention deals May 2020

how do you get through on webchat i had it open all day yesterday and no body joined the chat 

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Re: Retention deals May 2020

Yes I had the same experience yesterday had it open all day and didn't get through so just closed that one this morning and started a new one and got through after less than 30 minutes waiting.

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Re: Retention deals May 2020

ive just tryed now i got through to some one straight away but they then said you need a different department ill transfer you i had this happened before and no one ever joins driving me crazy all i want to do is change my package due to price of it  

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Forum Team
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Re: Retention deals May 2020

Hi there @m91young

 

Is it the text service that you have used? 07533051809  

 

One of the team will be able to help you out after going through some triage questions. We are sorry about any delay - replies to this service are not immediate, allowing you to get on with your day. 

I am sorry but we're not able to assist with package changes via our Forums. 

 

Cheers

Katie - Forum Team


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