on 01-02-2023 14:08
What a waste of time that was . Due to be disconnected on 4th Feb so thought will give VM one more chance to come up with something suitable ...............
Despite saying I no longer want the TV & phone part of my complete package (only the broadband) they said they can't cancel elements and so would have to keep the complete package and just wanted to knock a few quid off and downgrade the wifi . I honestly have no words to describe the shocking customer service after being a customer for over 25 years - even before it became VM .
Another hour of my life I can't get back !!! So long VM - I won't be back !!!
on 01-02-2023 16:58
Apologies for the issues faced luckilucki10000,
Welcome back to the community.
Just from checking our forums I can see that our team has responded on another thread.
To avoid confusion I'll allow responses to occur from there.