@Stocktaker wrote:
It's all very well suggesting that I call to discuss but, as I found out last time, I called 13 times and reached an "agreement" every time but they either refused to confirm the "agreement" with an e-mail or said they would but never did and still carried on by overcharging me. It was only through this forum that the matter was resolved with a Credit as a "gesture of goodwill" rather than we have fraudulently taken your money!!
If you received your price rise notification email/letter which ALSO contains a change of T&C's that affect the way future yearly price increases are done you can exit this year (for the last time) if in a contract minimum term penalty free. It's an Ofcom ruling, but from April 2024 this exit will not be honoured because VM have changed the T&C's which you agree to after 30 days of that letter/email being received.
Beginning April 2024 price increases will be calculated yearly by:
- The RPI published in February that year PLUS an additional 3.9% on top
- Calculated on your FULL package price not any discount/retention deal price
The exit contract term without penalty OfCom rule will no longer apply as the T&C's were changed to notify the formula used each year.
If you want to cancel but don't want the hassle of endless hours on the phone or Whatsapp waiting then it's easy by simple letter by recorded delivery and put your account number and name etc in the letter. make sure it gets to them before the date on your price increase and notification of change of T&Cs email/letter. State you are using the Ofcom clause to exit penalty free and refer to the statement about leaving in the email/letter sent by VM. Not a formal letter like a job application so don't worry.
See
https://www.virginmedia.com/help/leaving
Virgin Media, Sunderland, SR43 4AA
If they don't answer or disconnect you, the letter is legal evidence as it's sent recorded to their address they state.
