I originally requested for my services to end on 13/02/21. With the current situation I decided to continue with the service, calling on the date of cancellation to reconnect.
I was advised that this could take up to 48 hours.
I called today following the expiry of 48 hours without any service. I've been told that I'll have to wait a further 48 hours, there appeared to be some confusion over this already been actioned. I was further advised it would be a 12 month contract (no pricing or services included advised), contrary to the 30 day rolling that was confirmed on my initial call.
Can you please have a look at this for me and check it's been actioned correctly.
Thank you for reaching out to us in our community and welcome, I am sorry to hear there was a delay in getting you reconnected after cancelling and decided to stay and that there was a issue in being re-contracted.
I have had a look your end and it looks like everything is back up and running, how are things now have you manage to resolve all parts of your query including the contract?