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Re: refer a friend

Hi all
I recently signed up for a package which went live on the 21/9/19.My daughter was already with Virgin so she went through of refer a friend for both to get £50.My daughter has received her £50 but I have not heard anything about mine.I would be grateful if this could be picked up for them to have a look into it.
Regards Phil 

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Re: refer a friend

Hi Montyman15,

 

Thanks for posting. I am sorry to hear you've not received the credit and do wish to help.

 

I'll go ahead and send a quick PM to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: refer a friend

Hi John
Many thanks for getting in touch about this.
The info that you require is as follows
[MOD EDIT: Personal info removed]
I hope this will help you.
Regards Phil

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Re: refer a friend

Hi @Montyman15,

I have removed the personal info from your most recent post as you posted it publicly. Please respond to the private message by pressing the reply button within the message.

Thanks,

 



Michael_JK
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The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: refer a friend

Hi John
The info you require is as follows
Philip Nott --  Acc no [REMOVED]-- Area 22
Pass word [REMOVED]
My daughter name is [REMOVED]
Post code is LS4 2QX.
Hope this helps
Regards Phil

 [Mod Edit – Removed Personal Information ]

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Re: refer a friend

Hi @Montyman15,

 

It appears that you've posted your details publicly again so the details were removed.

 

Can you look at the top right of your screen and click the purple envelope. Then open the Private Message sent by John, and click "Reply" located on the bottom right of your screen?

 

 

Thanks,

 

Lisa

 

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Message 7 of 9
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Re: refer a friend

is this refer a friend thing a con? It was not applied to my account or to my friend who recommended me, after using the email with the application link...so I googled "recommend a friend scam" and there were pages of complaints about this Virgin Media offer...

My friend and I have wasted time trying to get anything done by the customer services...I have just joined this forum, and find many people on here have had the same problem...to be honest I regret joining now, and having to chase this crap...

So it appears to be a planned deception by VM, otherwise there would be a process online to follow...sad to see this, never had a problem with Sky, their support centre were always able to help, and always called back so I did not incur further costs.

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Re: refer a friend

Hi del65, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some trouble with the Refer a Friend offer. 

 

I assure you this is a legitimate offer, if the correct process is followed. sounds like you've done this correctly by going through the email.

 

I've popped you over a private message so I can take a closer look for you.

 

Alex_Rm

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Message 9 of 9
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Re: refer a friend

Hi 
This is not a con job it does exist,as I have done when my daughter joined VM.If you post this on the forum someone will pick it up and sort it out for you with someone from VM.
Hope you get it sorted 
Regards 

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