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Re: missing sky channels from mix TV package

deedee2000000
Joining in

on ‎29-05-2022 13:37

Could you advise how you got it sorted as I have just been passed from pillar to post with the same issue. I’m told I have MIX TV package by customer services. Virtual tech says I don’t have the package. And have had 2 agents just trying upsell rather than solve the issue. 

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎29-05-2022 13:58

Hi @deedee2000000 

Using the TV Guide link please check column 2 (Mix TV) amd column 5 (Mixit TV) to compare the channels you are receiving.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide 

Mix TV is an old obsolete package.

Log into https://www.virginmedia.com/my-virgin-media  at the top of the page.

You can view your bills and contract there which both advise which package you are on.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Rogman
Up to speed

on ‎29-05-2022 14:50

I had to phone them as they had to correct my tv package to the one I originally asked for. See the link in one of the notes above. I am on mix in column 2.

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japitts
Very Insightful Person
Very Insightful Person
In response to Rogman

on ‎29-05-2022 16:33

So if your bills & contract say your TV tier is Mix, which (specific) channels do you think you're missing that shouldn't be?

And when you say they're missing, are they greyed out in your guide or giving an error message/code?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎30-05-2022 08:19

Hi @deedee2000000 thanks for posting and welcome to our community.

Sorry to hear that you're missing some channels from your package.  I would like to help you resolve this.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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