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deedee2000000
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Re: missing sky channels from mix TV package

Could you advise how you got it sorted as I have just been passed from pillar to post with the same issue. I’m told I have MIX TV package by customer services. Virtual tech says I don’t have the package. And have had 2 agents just trying upsell rather than solve the issue. 

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newapollo
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Re: missing sky channels from mix TV package

Hi @deedee2000000 

Using the TV Guide link please check column 2 (Mix TV) amd column 5 (Mixit TV) to compare the channels you are receiving.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide 

Mix TV is an old obsolete package.

Log into https://www.virginmedia.com/my-virgin-media  at the top of the page.

You can view your bills and contract there which both advise which package you are on.

Dave

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Rogman
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Re: missing sky channels from mix TV package

I had to phone them as they had to correct my tv package to the one I originally asked for. See the link in one of the notes above. I am on mix in column 2.

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japitts
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Re: missing sky channels from mix TV package

So if your bills & contract say your TV tier is Mix, which (specific) channels do you think you're missing that shouldn't be?

And when you say they're missing, are they greyed out in your guide or giving an error message/code?

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Lee_R
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Re: missing sky channels from mix TV package

Hi @deedee2000000 thanks for posting and welcome to our community.

Sorry to hear that you're missing some channels from your package.  I would like to help you resolve this.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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