Could you advise how you got it sorted as I have just been passed from pillar to post with the same issue. I’m told I have MIX TV package by customer services. Virtual tech says I don’t have the package. And have had 2 agents just trying upsell rather than solve the issue.
Sorry to hear that you're missing some channels from your package. I would like to help you resolve this. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.